Delete your Klidy account
Klidy: Food Safety & HACCP, by Human Robotics Institute
The account owner can delete the account and its data at any time.
In the app or on the website
- Sign in and go to Manage, then Delete account at the bottom.
- Download the EHO compliance pack first if you want to keep your records. They can't be brought back afterwards.
- Type your business name to confirm, then tap Delete account.
- A plan paid on the website is cancelled at the same time. A plan paid through the App Store or Google Play has to be turned off in your phone's settings.
By email
Email help@klidy.co.uk from the account's email address and ask us to delete the account. Tell us the business name. We'll confirm when it's done.
What is deleted
The account closes straight away and can't be used again. The business, its staff, records, photos and documents are permanently deleted within 30 days.
What is kept
- Billing records: 6 years, because tax law requires it.
- Klidy International Academy certificate records: 3 years from issue, so a certificate can still be checked.
More detail is in our privacy policy.