Terms of use

Last updated 28 October 2026

These terms are between the business that signs up ("you") and Human Robotics Institute, 73 River Road, Barking, Essex, IG11 0DR ("Klidy", "we"). Klidy is for businesses, not consumers.

The plan

One plan per site: £14.99 a month or £129 a year. It includes every check, the allergen chart, the EHO compliance pack, unlimited staff, and Level 1–3 food hygiene courses (3 a month, at most 1 at Level 3).
Extra courses cost £4.99 (Level 1 or 2) or £9.99 (Level 3). They're charged to the card on a website plan.
Prices don't include VAT, because we're not VAT registered.
New accounts get a 7-day free trial. On the website you add a card to start. Your plan is charged to it when the 7 days end, unless you cancel in Manage > Plan and billing before then. In the iPhone or Android app, no card is needed for the trial.

Paying

On the website, Stripe takes payment. You can change the card, see invoices or cancel in Manage > Plan and billing.
In the iPhone or Android app, Apple or Google takes payment. Their own terms also apply. The plan renews automatically until you turn it off in your App Store or Google Play settings, at least 24 hours before it renews. Refunds for those payments are handled by Apple or Google.
A plan runs to the end of the time paid for, and we don't refund part-used months or years.

When a plan ends

The account becomes read-only. Records stay readable and the EHO compliance pack can still be downloaded, but nothing new can be added until a plan is chosen again.

Courses and certificates

Certificates are issued by Klidy International Academy. They show a person completed a Klidy course and passed its test. They are Klidy's own certificates, not issued by an outside awarding body, and you decide whether they meet your own training needs.

Your records

The records are yours. You're responsible for what goes in them and for meeting food safety law. Klidy is a tool to help, and it doesn't replace your own HACCP-based procedures or advice from your local authority.
Records can't be edited or deleted once saved. Mistakes are corrected by adding a new record, which keeps a fair audit trail.
Staff PINs show who did each check. Keep the signed-in phone or tablet safe, because the owner's sign-in is what protects the account.

Deleting your account

The account owner can delete the account at any time. See Deleting your account.

Fair use

Don't use Klidy to break the law, upload anything harmful, or try to get into another business's data. We may suspend an account that does.

Our responsibility

We work to keep Klidy running and your data safe, but we can't promise it will never be unavailable. The app keeps working offline and syncs when the signal returns. Our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law doesn't allow us to limit.

Changes and the law

We'll give account owners at least 30 days' notice of any important change to these terms or to prices. These terms are under the law of England and Wales.